2026MHK Coin
Cinematic Web3 landing experience
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All work
Knowledge-grounded AI chatbot
RAG Support Assistant
A retrieval-augmented assistant that answers from a company knowledge base with citations, cutting support load.
Year
2026
Role
AI Engineering
Duration
5 weeks
The problem
A growing support team was overwhelmed by repetitive questions already answered in scattered documentation.
Our solution
We built a retrieval-augmented assistant that answers from the knowledge base with citations, plus monitoring to flag low-confidence replies.
The result
Around 62 percent deflection on common questions, with sub-1.2s responses and grounded, cited answers.
62%
Deflection
<1.2s
Latency
Tech stack
PythonRAGEmbeddingsFastAPI
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